INSURANCE 2030

Introducing new technology is never just about the tools — it’s about people, timing, and alignment. In this session, software entrepreneur Renato Ignacio shares lessons learned from years of helping organizations modernize through AI, automation, and digital transformation.

Drawing from hands-on experience with insurers and service providers across the Caribbean and Europe, Renato will explore:

• How to identify where technology truly adds value within your organization.

• The role of leadership and communication in successful adoption.

• Common pitfalls when implementing AI and digital systems — and how to avoid them.

• How to align IT initiatives with strategic and customer goals.

This presentation offers a practical, people-centered perspective on innovation — showing that technology succeeds when it strengthens understanding, collaboration, and long-term vision.

In a world overflowing with data, it’s crucial to organize and extract meaningful customer insights quickly. Knowing how to interpret data — not just collect it — allows insurers to understand their customers’ needs, preferences, and behavior in real time.

During this presentation, we’ll explore how AI can turn complex data into actionable marketing insights. You’ll see practical examples and real use cases of AI applied in marketing — from predicting customer intent and improving segmentation, to creating more relevant, timely communication that strengthens trust and engagement.

By combining data, creativity, and technology, AI helps insurers move from reactive campaigns to proactive, personalized customer relationships.

Drawing on decades of experience as an entrepreneur and former director at SAP and PeopleSoft, Kees will discuss how insurance organizations can align technology, leadership, and strategy to stay relevant in a rapidly shifting market.

He’ll highlight:

• How data and AI can enhance—not replace—human expertise.

• The importance of timing and prioritization when adopting new technologies.

• Lessons from global organizations on balancing innovation with stability.

• Practical steps for integrating emerging tools into existing business models.

This session offers a clear, experience-based perspective on where the industry is heading and how collaboration between IT, marketing, and strategy can help shape a more connected and resilient future for insurance.